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Terms of payment
When you book overnight stays through VisitHerning, please observe the following terms of payment.

Payment:
Payment is made with credit card. By payment with credit card a fee is charged. 

General Conditions

Find information about General Conditions regarding:

- Booking of Bed & Breakfast, apartments, holiday homes and flats
- Booking of caravans/campsites
- Booking at MCH Camping area
- Booking of Hotels

Booking of Bed & Breakfast, apartments, holiday homes and flats

Arrival time
You may arrive any time between 6pm and 8pm. If you require different arrival times, pleace contact the owner directly. The phone number can be found on your confirmation letter.

During B&B stays breakfast is included in the price. Breakfast is NOT included in apartments, holiday homes and flats. 

Linen
During B&B and apartment stays bed linen & towels are included in the price. If you are staying in holiday homes, bed linen and towels, are NOT included in the price. 

Key
Please contact the cottage owner directly for information about how to obtain the key. The phone number can be found on your confirmation letter.

Cancellation 
If a notification of cancellation is received more than 30 days prior to your arrival date, the reimbursement is subject to a penalty of 25% of the total cost. If cancellation is received less than 30 days before the arrival date, you will receive no refund. For alteration of the online booking, an administration fee of DKK 75,00 will be charged.

Booking of caravans/campsites
The prices include electricity, water and toilet facilities. The caravans are equipped with a toilet and a small kitchen. Check in after 15:00 p.m. Check out 10:00 a.m.
If you wish to be placed next to specific neighbours on the site, this must be stated on the same booking, otherwise we cannot guarantee it.
Caravans/campsites can only be booked and paid for online. 

Cancellation 
If a notification of cancellation is received more than 60 days prior to your arrival date, the reimbursement is subject to a penalty of 25% of the total cost. If cancellation is received less than 60 days before the arrival date, you will receive no refund. For alteration of the online booking, an administration fee of DKK 75,00 will be charged.

Booking at MCH Camping area
In the pre-pitched tents, basic accommodation with curtain and tenthouses linen, towels and mattresses are not included in the price. In standard rooms and flexotels linen, towels and mattresses are included in the price. Check in after 6:00 p.m. Check out 10:00 a.m.
If you wish to be placed next to specific neighbors on the site, this must be stated on the same booking, otherwise we cannot guarantee it. 

Cancellation of Basic accommodation with curtain, Tenthouses with raised floor, Standard rooms and Flexotels
If a notification of cancellation is received more than 90 days prior to your arrival date, the reimbursement is subject to a penalty of 25% of the total cost. If cancellation is received less than 90 days before the arrival date, you will receive no refund. For alteration of the online booking, an administration fee of DKK 75,00 will be charged. 

Cancellation of pre-pitched tents and extras
The booking is binding, and you will receive no refund. For alteration of the online booking, an administration fee of DKK 75,00 will be charged.

Booking of Hotels 
Breakfast is included in the price.  
The room is generally available from 3:00p.m. on the arrival date. By arrival later than 10:00p.m., pleace call the hotel and tell them.

Cancellations of individual hotel reservations
If cancellation occurs more than 14 days prior to your arrival date you will receive a full refund. If a notification of cancellation is received 14-2 days before the arrival date, the reimbursement is subject to a penalty of 25% of the total cost. If cancellation is received less than 2 days before the arrival date, you will receive no refund. 

Cancellations of group hotel reservations (more than 15 nights in total) 
Please note, that the above cancellation terms are indicative. The specific terms will always be stated in the final agreement. Contact VisitHerning for further information on tel. +45 9627 2235.

Cancellation Policy
Up until and including 90 days prior to arrival, the client can be free to cancel the reservation agreement for a group. After this point in time, no more than 50% of the locked-in, booked hotel event can be cancelled in accordance with the following rules:

Until 60 days prior to arrival, the agency shall be entitled to cancel up to 50% of the locked-in, booked hotel event free of charge.

Until 30 days prior to arrival, the agency shall be entitled to cancel up to 20% of the locked-in, booked hotel event free of charge.

Until 15 days prior to arrival, the agency shall be entitled to cancel up to 10% of the locked-in, booked hotel event free of charge.

Until 5 days prior to arrival, the agency shall be entitled to cancel up to 3% of the locked-in, booked hotel event free of charge.

Until 2 days prior to arrival, the agency shall be entitled to cancel up to 1% of the locked-in, booked hotel event free of charge.

After this point in time, no more rooms can be cancelled free of charge.

Pleace contact VisitHerning, Phone: +45 9627 2235 and hear more about annulments at bigger reservations. All cancellations must be in writing to VisitHerning on weekdays between 09:00-15:00.

General Conditions
VisitHerning solely arranges the rental of rooms, apartments and holiday homes between the tenant and owner. VisitHerning shall not therefore be liable in the event of cancellation/amendment or non-delivery of the above or their condition. VisitHerning does not accept any business liability for this.  

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Administrative fee

If you need to change or cancel an online booking, you will have to pay an administrative fee of DKK 75,-