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Payment at VisitHerning
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Terms of payment
When you book overnight stays through VisitHerning, please observe the following terms of payment.

Payment is made with credit card. By payment with credit card a fee is charged. 

General terms
Booking of Bed & Breakfast, apartments, holiday homes and flats.

Arrival time:
You may arrive any time between 6pm and 8pm. If you require different arraival times, pleace contact the owner directly. The phone number can be found on your confirmation letter.

During B&B stays breakfast is normally included in the price. There are, however, a few exceptions to the rule. Therefore, please make sure to read the description of the B&B carefully before you make your booking. Breakfast is NOT included in apartments, holiday homes and flats. 

During B&B and apartment stays bed linen & towels are included in the price. If you are staying in holiday homes and flats, bed linen and towels, however, are NOT included in the price. 

Please contact the cottage owner directly for information about how to obtain the key. The phone number can be found on your confirmation letter.

Booking of caravans/campsites:

The prices include electricity and VAT. The caravans are equipped with a toilet and a small kitchen.
If you wish to be placed next to specific neighbours on the site, this must be stated on the same booking, otherwise we cannot guarantee it.

Caravans/campsites can only be booked and paid for online.

Booking of Hotels 
Breakfast is included in the price.  

Arrival time:
The room is generally available from 3pm on the arrival date.

Late arrival:
By arrival later than 10pm, pleace call the hotel and tell them.

Bed & Breakfast, apartments, holiday homes and flats.
If cancellation is received less than 30 days before the arrival date, you will receive no refund and can't be annulled.

Cancellation of caravens/campsites:
Please find more information under the respective events. 

Cancellations of individual hotel reservations:
If cancellation occurs more than 14 days prior to your arrival date you will receive a full refund. If a notification of cancellation is received 14-2 days before the arrival date, the reimbursement is subject to a penalty of 25% of the total cost. If cancellation is received less than 2 days before the arrival date, you will receive no refund. 

Cancellations of group hotel reservations: 
Pleace contact VisitHerning and hear more about annulments at bigger reservations.
Phone: +45 9627 2235

All cancellations must be in writing to VisitHerning on weekdays between 09:00-15:00.

VisitHerning solely arranges the rental of rooms, apartments and holiday homes between the tenant and owner.
VisitHerning shall not therefore be liable in the event of cancellation/amendment or non-delivery of the above or their condition. VisitHerning does not accept any business liability for this.

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Administrative fee

If you need to change or cancel an online booking, you will have to pay an administrative fee of DKK 75,-